Register your Warranty

You can find these information in the silver sticker located on the side or at the bottom of the boiler.

It depends on the boiler you have purchased:

– ELEKTRA EK First Edition and ELEKTRA EK COMPACT ranges: 2 years of manufacturer’s warranty from the date of purchase.

– ELEKTRA SMART COMPACT and SMART EASY ranges: up to 5 years warranty from the date of purchase. The first 2 years of warranty are provided by the manufacturer (Fiamma) and the following 3 years are provided by the ELECTRIC COMBI BOILERS COMPANY.

– GUIVAL electric boilers: 2 years of manufacturer’s warranty from the date of purchase.

Once your boiler’s warranty is over, you can choose to extend the warranty with our ANNUAL EXTENDED WARRANTY PLAN.

If you don’t register your warranty in the 30 days after your purchase your ECBC part of the warranty will be voided.

Your ELEKTRA or GUIVAL boiler comes with two warranties: the manufacturer’s warranty provided by Fiamma or Guival, that covers the replacement of parts and the ECBC warranty that covers the callout fee and labour of the ECBC engineer that attends the callout.

If you don’t register your boiler in the especified time your boiler will still be covered by the manufacturer’s warranty for the parts for 2 years since the time of your purchase but any callout send under warranty will be charged at normal rates, and the extra 3 years warranty extension will be also voided, as this part is covered by the ECBC.

The ELEKTRA and GUIVAL electric boilers requires the following accessories to be installed alongside them in order to make sure they are covered by the Warranty’s TCs:

– A minimum 10mm* cable from the consumer box to the boiler via the rotary isolator switch. The size of the cable depends on the distance from your consumer unit, make sure to always consult with your electrician.

– A 63Amp Rotary Isolator Switch or similar

– A 50 Amp MCB breaker exclusively for the boiler.

– A Non-Bypass Central Heating Filter such as the AQ.322 or similar

– A Hard Water Treatment System such as the ZeroCal+ or similar if the boiler is installed in an area of medium to hard water (above 200ppm)

– A DIN Rail Socket + Relay for 230v AC to volt free contact for external controls if the room thermostat to be installed alongside the boiler is NOT VOLT-FREE.

– Make sure to leave the minimum clearance according to your electric boiler model (it varies).

Other things to take into account that applies to the warranty are:

– Make sure to install a filling loop on the inlet (return) pipe.
– If the cold water mains pressure to the boiler is more than 2 bar, install a presure reduce valve (PRV) and set the PRV between 1.5-2.0 bar. This is the boiler’s recommended working incoming water pressure.
– Use surge protection for the boiler to prevent damage to the boiler from frequent power cuts.

We offer a WARRANTY BUNDLE OPTION with all our electric combi boilers, you can add it to your boiler purchase for your peace of mind!

We offer a WARRANTY BUNDLE OPTION with all our electric combi boilers, you can add it to your boiler purchase for your peace of mind!

If you have any questions or need advice on your boiler’s installation and accessories, call us at 0208 998 2024, send us an email at [email protected] or send a WhatsApp message to our Support Chat: 07888 677 250 and we will be happy to help.

If the boiler is not to be installed within the TCs period of time (30-days), this must be communicated to the company in writing via email to [email protected] with the estimated date of installation for the company to review and approve the extension of the registration period (subject to company’s discretion). The extension of the registration period’s approval must be received in writing (via email) for it to be confirmed. The approval for registration won’t extend the original warranty period that starts from the date of purchase as per the Warranty Certificate, it will only extend the period for the registration to be done.

If you’ve sent your boiler warranty certificate via post to be registered and you haven’t received an email to confirm the registration, please contact us via email ([email protected]) or phone at 0208 998 2024

For the boiler registration to be completed you will need to have written confirmation from ECBC of the reception of the warranty certificate. If you register via email, you should receive an email confirming the registration. If you register your boiler warranty via our ONLINE REGISTRATION FORM you will receive a boiler registration certificate automatically.

Electric combi boilers don’t need annual service for two reasons: they have fewer moving parts and they produce no emissions but your boiler, as any appliance is affected by other things such as the quality of your water supply, the particles or sludge that might come from the central heating system, the usage of chemical to powerflush your central heating, etc. This is the reason we recommend the boiler to be service every 2 years.

In the case of the ELEKTRA SMART boilers and the GUIVAL boilers, it is required by the warranty terms for them to be serviced every two years to keep the warranty active.

With the ELEKTRA SMART BPL and BPC, because they have in-built cylinders that store water, servicing the boiler is even more important as the cylinder contains elemnts that are constantly submerged in water, such as the sacrificial anode that needs to be replaced every 3-5 years.

It is the responsibility of the purchaser of the boiler to make the warranty regsitration, in this case, the developer is responsible for registering the warranties, not the future tenants or future buyers. If the developer don’t register the boiler’s warranty in the 30 days after he/she purchases the boiler, the ECBC part of the warranty will be voided.

Regular maintenance is key for optimal water heater performance. We advise checking the sacrificial anode’s state at intervals ranging from one to three years, with a recommendation for its replacement once it’s over 50% depleted. This becomes particularly crucial for those with hard water or those utilizing a water softener system. Please note, this component is not covered under the manufacturer’s warranty, as it is considered a consumable item.

1- Your ELEKTRA Electric Combi Boilers come with two types of warranties: the Manufacturer’s Warranty (see terms and conditions below) and the Electric Combi Boiler’s Company (ECBC)’s “Under Warranty Callouts”.

2- The ECBC “Under Warranty Callouts” grants the boiler’s owner a free-of-charge callout visit to diagnose and repair the boiler as long as the issue is covered under the manufacturer’s terms and conditions. If the issue is not related or covered by the Manufacturer’s Warranty the Callout will be charged at the ECBC normal Callout rates.

3- The company will request a deposit for the callout fee to be paid in advance to book the appointment in agreement with our company’s Service Calls and Callouts TCs.

a- When the callout is confirmed to be covered by the Manufacturer’s warranty, this deposit will be refunded via the same payment method used to pay for the deposit as long as the warranty has been registered in our Warranty Program. If the boiler is not registered under our Warranty Program, the Manufacturer’s Warranty will still apply for the spare parts that might have been used to repair the boiler but the callout deposit won’t be refunded.

b- If the issue is diagnosed as not related to a manufacturer’s defect or does not comply with the terms and conditions to be covered under the Manufacturer’s Warranty, the deposit won’t be refunded.

4-For your ELEKTRA Electric Combi boiler to be covered under the ECBC “Under Warranty Callouts”:

a- The boiler must be registered within 30 days of purchase into our Warranty Program via the online form provided, by sending a scan or photo of the Warranty Certificate fully completed and signed via email to [email protected] or by sending the Warranty Certificate fully completed and signed to our offices located at Green Acres, Oakley Green Road, Windsor, SL4 4QF.

b-If the boiler is not to be installed within the TCs period of time (30-days), this must be communicated to the company in writing via email to [email protected] with the estimated date of installation for the company review and approve the extension of the registration period (subject to company’s discretion). The extension of the registration period’s approval must be received in writing (via email) for it to be confirmed. The approval for registration won’t extend the original warranty period that starts from the date of purchase as per the Warranty Certificate.

5- The Electric Combi Boilers Company will attend to “Under Warranty Callouts” for ELEKTRA Electric Combi Boilers installed in properties up to 200 miles from the company’s main office in Windsor, Berkshire, UK.

6- If the property where the ELEKTRA Electric Combi Boiler is installed is located +200 miles from our company’s main office, the company reserves the right to:

a- Send a local authorised installer to diagnose and repair the boiler, or,
b- Authorise the client’s preferred installer -prior to any repair being carried on- to proceed with the repair. The company will agree and arrange payment with the client’s installer at standard B2B rates as long as a full job report with photos is provided and any part exchanged is returned to the company for inspection.

1- Preamble:
This standard warranty, pursuant to art. 1519 septies cc, nothing innovative or modification on the rights granted to consumers to art. 1 D.L. 02/02/2002 No. 24, implementing Directive 1999/44/EEC. Notwithstanding, therefore, the rights referred to in Articles 1519-bis et seq. cc and the biennials statute of limitations placed on them for the protection of consumers, the company ABCOT UK LIMITED. and its trademark ELECTRIC COMBI BOILERS COMPANY. (hereinafter referred to as THE COMPANY) grants its customers the rights to the warranty indicated below, subject to the conditions specified therein.

Clauses:

1) The Company ensures the appliances are supplied for a period of:
a. For ELEKTRA COMPACT STANDARD ELECTRIC BOILER RANGE (EK.N, EK.C, EK.BPL and EK.BPC): 2 years standard warranty.
b. For ELEKTRA SMART ELECTRIC BOILER RANGE (SMART.N, SMART.C, SMART.BPC and SMART.BPL): up to 5 years warranty subject to boiler service on year 2 and year 4 from product purchase date.

The warranty terms are valid and active as long as the product is installed and put into operation within a period of 2 years from the date of manufacture (indicated as monthly production in the test -internal card signed by the operator The Company), or within 18 months from the date of the sales invoice of the supplier and within 1 year from the sale of the manufacturer to the ultimate purchaser and as long as the installation has been carried on in accordance with the installation guidelines supplied with the appliances and products purchased and as long as the warranty has been registered with theELECTRIC COMBI BOILERS COMPANY via the online form or by sending the filled form scanned by email to [email protected] or via post to ELECTRIC COMBI BOILERS COMPANY, Green Acres, Oakley Green Rd, Windsor, SL4 4QF.

The Company, in relation to the components and only for the time period stated above, will repair or replace, according to an evidence evaluation technique, the component that has defects in materials or construction. This standard warranty’s sole purpose is limited to the repair or replacement stated above, no other intervention can be claimed under the warranty provided by The Company, or any other damages, consequential losses or compensation resulting from any defect in materials or construction can be claimed under this warranty, except for the activation of a different statutory warranty and the terms and conditions laid down in it.

2) This warranty does not take effect if the buyer does not report the defects to The Company within 3 days upon discovery.

3) Any repair or replacement of parts of boilers does not change the starting date and duration of this warranty. Parts replaced during the warranty period will be considered to have the same warranty period as what’s left of the original boiler warranty.

4) Within the time limits referred to in paragraph 2, the Company will repair and/or replace, free of charge, the pieces that, at its sole discretion and in accordance with its exclusive technical procedure deems necessary, to return the product to its original usage. In the event of an engineer visit to assess a boiler fault (under warranty), Abcot UK Ltd reserves the right to apply a deposit charge. If the fault is covered by the warranty the deposit will be refunded to the customer after the engineer’s report.

5) The defective parts that are replaced will remain the exclusive property of The Company.

6) It is understood that:

a. the purchaser of the unit is required to pay the rights to call for any action required to be paid by The Company apart from the cost of the parts to be replaced;

b. the possible intervention of technicians The Company, which will be sent within time limits granted by unquestionable organizational requirements, will be placed solely with the purchaser;

c. costs related to the removal, transportation, reinstallation and any other incidental expenses shall be borne exclusively by the buyer.

7) For the appliance to be covered under these warranty terms it is required:

7) The warranty does not cover the incorrect installation of wiring or plumbing or isolator switches or MCB/RCD (RCBO). It is The Company’s policy to request a call-out deposit even if the boiler is under warranty. The deposit is refundable if the fault is covered under warranty.

8) ELEKTRA SMART boilers come with a standard 2 years manufacturer’s warranty, extendable to 5 years subject to the boiler having been serviced in the 2nd and 4th year from the date of purchase. The warranty will not be extended if the customer fails to get the boiler serviced by a qualified/trained engineer. The engineer must have been trained and /or authorized by The Company.

9) If the ELEKTRA SMART boiler is not connected to the Internet via a router, the warranty will be limited to the standard duration of 2 years.

10) When using any boiler system cleaning products (acid/chemical), we strongly recommend that the cleaning products (acid/chemical) are thoroughly flushed out. Leaving any cleaning products in the system can damage the boiler and may void the warranty.

11) Excluded from this warranty are any parts damaged during shipment, wrong installation of the appliance, lack of capacity or abnormality of the plumbing, electrical, fuel delivery, or poor and/or incorrect treatment of the water supply, corrosion caused excessive aggressiveness of the water, descaling treatment badly conducted, stray currents, inadequate maintenance, frost, lack of water, tampering or intervention by unauthorized personnel, pump stuck due to prolongued time of no use, parts subject to normal wear and tear or deemed as consumables (for example anodes, refractory materials, gaskets, knobs), use of non-original spare parts not provided by The Company or of not equivalent quality to those parts or not compatible with the installation and, for reasons not attributable to The Company.

 12)This warranty does not apply if: – The customer has failed to make any or all payments;
– The warranty certificate, duly completed, is not received, either by post or via the online warranty registration page, by The Company within 30 days from the installation, and if it is not kept by the purchaser for the time of duration of the warranty, alongside a copy of the receipt of the purchase of the appliance;
– The warranty certificate duly completed is not received, by post or via the online warranty registration page, by The Company from the Authorized Installer, signed on each side if sent by post. It is the buyer’s responsibility to return the completed warranty certificate or to register the warranty via our online warranty registration page, to The Company, failing to do so could make this warranty void;
– Dysfunction and/or failure is determined by events unrelated to the building and not attributable to defects in the original materials or production processes;
– Intervention is carried out by unauthorized personnel or due to unauthorized access;
– The installation is not compliant with instructions for installation, operation and maintenance given by The Company;
– For SMART boilers, if the installation parameters or factory settings are compromised, invalidated or in any way manipulated by an untrained person and/or without express authorisation of the manufacturer or the Electric Combi Boilers Company;
– The installation is not compliant with existing laws and technical regulations with regard to installation and maintenance.

13) Responsibility:
– The buyer is responsible for the accuracy of all information provided;
– The boiler and heating equipment must have been installed and used in accordance with the manufacturer’s instructions.
– If the boiler or heating equipment breaks down or malfunctions, the buyer must take reasonable steps to limit damage, e.g. stop using it if this is likely to cause further damage.

The technical staff of The Company intervenes in the form of technical assistance towards the buyer

This warranty does not extend in any way the obligation to pay damages to nature suffered by persons, animals or things.

The terms of this warranty are not to be modified or changed by any of the parties unless expressly agreed in written form by The Company.

14) If the parties take legal action, this warranty is considered resolved.

15) Governing law and statutory rights: The Company will communicate with the buyer in English and English Law will apply. This warranty is governed by the laws of England and Wales. If there is any dispute between parties, it will be dealt with by the courts of England and Wales if the buyer’s property in England or Wales, and by the courts of Scotland if the buyer’s property is in Scotland. Nothing in this warranty affects the buyer’s legal rights, powers, or statutory rights that cannot be excluded by law.

16) In respect of UK GDPR and The Data Protection Act 2018, personal data will not be communicated or disclosed to third parties unless expressly agreed. The buyer may request, at any time, consultation, modification or deletion by written request. This request must be sent exclusively to The Company and addressed to the Data Protection Officer.

1- Preamble:
This standard warranty, pursuant to art. 1519 septies cc, nothing innovative or modification on the rights granted to consumers to art. 1 D.L. 02/02/2002 No. 24, implementing Directive 1999/44/EEC. Notwithstanding, therefore, the rights referred to in Articles 1519-bis et seq. cc and the biennials statute of limitations placed on them for the protection of consumers, the company ABCOT UK LIMITED. and its trademark ELECTRIC COMBI BOILERS COMPANY. (hereinafter referred to as THE COMPANY) grants its customers the rights to the warranty indicated below, subject to the conditions specified therein.

Clauses:

1) The Company ensures the appliances are supplied for a period of:
a. For ELEKTRA COMPACT STANDARD ELECTRIC BOILER RANGE (EK.N, EK.C, EK.BPL and EK.BPC): 2 years standard warranty.
b. For ELEKTRA SMART ELECTRIC BOILER RANGE (SMART.N, SMART.C, SMART.BPC and SMART.BPL): up to 5 years warranty subject to boiler service on year 2 and year 4 from product purchase date.

The warranty terms are valid and active as long as the product is installed and put into operation within a period of 2 years from the date of manufacture (indicated as monthly production in the test -internal card signed by the operator The Company), or within 18 months from the date of the sales invoice of the supplier and within 1 year from the sale of the manufacturer to the ultimate purchaser and as long as the installation has been carried on in accordance with the installation guidelines supplied with the appliances and products purchased and as long as the warranty has been registered with theELECTRIC COMBI BOILERS COMPANY via the online form or by sending the filled form scanned by email to [email protected] or via post to ELECTRIC COMBI BOILERS COMPANY, Green Acres, Oakley Green Rd, Windsor, SL4 4QF.

The Company, in relation to the components and only for the time period stated above, will repair or replace, according to an evidence evaluation technique, the component that has defects in materials or construction. This standard warranty’s sole purpose is limited to the repair or replacement stated above, no other intervention can be claimed under the warranty provided by The Company, or any other damages, consequential losses or compensation resulting from any defect in materials or construction can be claimed under this warranty, except for the activation of a different statutory warranty and the terms and conditions laid down in it.

2) This warranty does not take effect if the buyer does not report the defects to The Company within 3 days upon discovery.

3) Any repair or replacement of parts of boilers does not change the starting date and duration of this warranty. Parts replaced during the warranty period will be considered to have the same warranty period as what’s left of the original boiler warranty.

4) Within the time limits referred to in paragraph 2, the Company will repair and/or replace, free of charge, the pieces that, at its sole discretion and in accordance with its exclusive technical procedure deems necessary, to return the product to its original usage. In the event of an engineer visit to assess a boiler fault (under warranty), Abcot UK Ltd reserves the right to apply a deposit charge. If the fault is covered by the warranty the deposit will be refunded to the customer after the engineer’s report.

5) The defective parts that are replaced will remain the exclusive property of The Company.

6) It is understood that:

a. the purchaser of the unit is required to pay the rights to call for any action required to be paid by The Company apart from the cost of the parts to be replaced;

b. the possible intervention of technicians The Company, which will be sent within time limits granted by unquestionable organizational requirements, will be placed solely with the purchaser;

c. costs related to the removal, transportation, reinstallation and any other incidental expenses shall be borne exclusively by the buyer.

7) For the appliance to be covered under these warranty terms it is required:

7) The warranty does not cover the incorrect installation of wiring or plumbing or isolator switches or MCB/RCD (RCBO). It is The Company’s policy to request a call-out deposit even if the boiler is under warranty. The deposit is refundable if the fault is covered under warranty.

8) ELEKTRA SMART boilers come with a standard 2 years manufacturer’s warranty, extendable to 5 years subject to the boiler having been serviced in the 2nd and 4th year from the date of purchase. The warranty will not be extended if the customer fails to get the boiler serviced by a qualified/trained engineer. The engineer must have been trained and /or authorized by The Company.

9) If the ELEKTRA SMART boiler is not connected to the Internet via a router, the warranty will be limited to the standard duration of 2 years.

10) When using any boiler system cleaning products (acid/chemical), we strongly recommend that the cleaning products (acid/chemical) are thoroughly flushed out. Leaving any cleaning products in the system can damage the boiler and may void the warranty.

11) Excluded from this warranty are any parts damaged during shipment, wrong installation of the appliance, lack of capacity or abnormality of the plumbing, electrical, fuel delivery, or poor and/or incorrect treatment of the water supply, corrosion caused excessive aggressiveness of the water, descaling treatment badly conducted, stray currents, inadequate maintenance, frost, lack of water, tampering or intervention by unauthorized personnel, parts subject to normal wear and tear (for example anodes, refractory materials, gaskets, knobs), use of non-original spare parts not provided by The Company or of not equivalent quality to those parts or not compatible with the installation and, for reasons not attributable to The Company.

 12)This warranty does not apply if: – The customer has failed to make any or all payments;
– The warranty certificate, duly completed, is not received, either by post or via the online warranty registration page, by The Company within 30 days from the installation, and if it is not kept by the purchaser for the time of duration of the warranty, alongside a copy of the receipt of the purchase of the appliance;
– The warranty certificate duly completed is not received, by post or via the online warranty registration page, by The Company from the Authorized Installer, signed on each side if sent by post. It is the buyer’s responsibility to return the completed warranty certificate or to register the warranty via our online warranty registration page, to The Company, failing to do so could make this warranty void;/br> – Dysfunction and/or failure is determined by events unrelated to the building and not attributable to defects in the original materials or production processes;
– Intervention is carried out by unauthorized personnel or due to unauthorized access;
– The installation is not compliant with instructions for installation, operation and maintenance given by The Company;
– The installation is not compliant with existing laws and technical regulations with regard to installation and maintenance.

15) Responsibility:
– The buyer is responsible for the accuracy of all information provided;
– The boiler and heating equipment must have been installed and used in accordance with the manufacturer’s instructions.
– If the boiler or heating equipment breaks down or malfunctions, the buyer must take reasonable steps to limit damage, e.g. stop using it if this is likely to cause further damage.

The technical staff of The Company intervenes in the form of technical assistance towards the buyer

This warranty does not extend in any way the obligation to pay damages to nature suffered by persons, animals or things.

The terms of this warranty are not to be modified or changed by any of the parties unless expressly agreed in written form by The Company.

16) If the parties take legal action, this warranty is considered resolved.

17) Governing law and statutory rights: The Company will communicate with the buyer in English and English Law will apply. This warranty is governed by the laws of England and Wales. If there is any dispute between parties, it will be dealt with by the courts of England and Wales if the buyer’s property in England or Wales, and by the courts of Scotland if the buyer’s property is in Scotland. Nothing in this warranty affects the buyer’s legal rights, powers, or statutory rights that cannot be excluded by law.

18) In respect of UK GDPR and The Data Protection Act 2018, personal data will not be communicated or disclosed to third parties unless expressly agreed. The buyer may request, at any time, consultation, modification or deletion by written request. This request must be sent exclusively to The Company and addressed to the Data Protection Officer.