Care for your boiler, comfort for your home Boiler Care Plan

For ELEKTRA COMPACT SERIES 016 and over, ELEKTRA Silvertouch SMART series and GUIVAL SMALL SERIES 2024+.

Care for your boiler, comfort for your home

For ELEKTRA Compact Series 016 and over, ELEKTRA Silvertouch SMART series and GUIVAL SMALL Series 2024+.

Essential Plan

£30 /month

Includes

Up to 5 callouts per year
Up to £150 covered for Spare Parts per year
For properties <100 miles from Windsor
£100 excess per claim for properties located 101–200 miles from Windsor.
Minimum contract 12 months
For ELEKTRA Compact series 2016 and over, ELEKTRA SMART series and GUIVAL SMALL electric boilers.

Recommended

Pro Plan

£40 /month

Includes

Up to 5 callouts and up to £150 covered for Spare Parts per year
For properties <100 miles from Windsor
£100 excess per claim for properties located 101–200 miles from Windsor.
Annual Boiler Service included after the first year*.
Priority booking. Minimum contract 12 months.
For ELEKTRA Compact series 2016 and over, ELEKTRA Silvertouch SMART series and GUIVAL SMALL electric boilers.

Your peace of mind matters

Your home's comfort is in good hands.

When it comes to your home, peace of mind is priceless. Our Boiler Care Plan is designed to ensure that your heating system runs smoothly, so you never have to worry about unexpected breakdowns or costly repairs. With certified engineers trained specifically to handle our boilers, no one knows them better. We’re here to keep your boiler working efficiently all year round, with the expert attention it deserves.

Coverage that works for you

Our care plans are available for boilers located within 100 miles of Windsor, providing top-tier service and peace of mind within a wide area. If your boiler is located between 101 and 200 miles, you can still benefit from our expert coverage with an excess of £100 per claim. No matter where you are, we’re committed to keeping your boiler running smoothly.

Customer Reviews

Trustpilot

Verified Company

★★★★★

Rated 4.7/5 · 149 reviews

Julie McGowan

Client’s Review

✓ Verified

“The customer service is first class! Letizia is the most helpful advisor I have spoken to in years, she is an asset to the company. She advised on what boiler would be most suited to my house and every question that I asked was answered …”

Trustpilot

Verified Company

★★★★★

Rated 4.7/5 · 149 reviews

Julie McGowan

Client’s Review

✓ Verified

    
 
 
       Posted on Google  
   
   Rosamund Ashbey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful but unable to  find a solution to the problem of access to a rental property. The property was empty and as I do not live in the UK or have relatives near to help out, I was unable to arrange for engineers to attend to carry out work on my Combi Boiler.Although it is not always convenient  to collect keys from an agent it would have been a solution. On the  occasion when I was able to be present the work was undertaken in a methodical and professional manner.
  
 
      Posted on Google  
   
   Jessilda Vas 
 
 
 
 Trustindex verifies that the original source of the review is Google. Service was excellent. They do care for their customers Within no time they fixed our boiler .
  
 
      Posted on Google  
   
   N H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great and quick service, resolved the issue over the phone.
  
 
      Posted on Google  
   
   Ian Boorman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jaz the engineer was very good, very professional and did an excellent job, he had two trainees with him, asked whether it would be alright for them to observe, they like Jaz were very polite. He is an excellent ambassador for the company
  
 
      Posted on Google  
   
   Edwin Chan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company the service after installation is to me over 200% fantastic .
Keep up the great service  electric combi boilers co.
Many thanks Edwin
  
 
      Posted on Google  
   
   Peter Reilly 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an issue with the boiler. 06/01/26 ~ No heating and -5 degrees outside. Jaz came: Problem diagnosed, problem solved. Happy customer.
  
 
      Posted on Google  
   
   Deividas Sirvys 
 
 
 
 Trustindex verifies that the original source of the review is Google. I Spoke to the technical department today to find a fault on an electrical boiler and the gentleman I spoke with was polite professional friendly and knowledgeable. I also spoke with the lady first who was very helpful. Thank you for your assitance today. Highly recommend.
  
 
      Posted on Google  
   
   Sokol Dauti 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very easy and quick helps
  
 
      Posted on Google  
   
   Tim Slade 
 
 
 
 Trustindex verifies that the original source of the review is Google. I tried a local company and found that their engineers were no conversant with electric boilers. This company were excellent and engineers were so knowledgeable. Wouldn’t use anyone else . Great service as usual.

Ready to get your Boiler Care Plan?

Boiler Care Plans — Overview

ECBC Boiler Care Plan – 2024

Overview:

Our Boiler Care Plan offers reliable coverage for ELEKTRA COMPACT SERIES 016 and over, ELEKTRA Silvertouch Series and GUIVAL SMALL electric boilers, providing peace of mind for your home heating and hot water system.

Plans and Pricing:

Essential Care Plan

£30/month

Care Pro Plan

£40/month

Why Choose the Pro Plan?

In addition to regular repairs, the Pro Plan ensures your boiler runs optimally with an annual service and quicker repair response times.

Additional Notes:

Coverage is valid only for boilers within 200 miles of Windsor and is subject to terms and conditions. It applies to domestic properties owned by the plan holder. While boilers located between 101 and 200 miles from Windsor can access the coverage of these plans, each visit will incur in an excess of £100 to be paid at the moment of booking the Callout.

What is Covered

Engineer callouts, diagnosis and repair of covered faults, and spare parts up to £150 per year (as set out in your chosen plan).

What is Not Covered

Damage from misuse or third-party interference, non-approved installations, and any parts or works excluded in the full Terms & Conditions.

Requirements to access the Boiler Care Plans

A compliant installation with the required accessories, an eligible boiler series, and an up-to-date service history.

Payment and Cancellation

Plans are paid monthly on a minimum 12-month contract. Cancellation terms are set out in the full Terms & Conditions.

General Terms and Conditions

Coverage applies to domestic properties owned by the plan holder and is subject to the full Terms & Conditions available on our website.

Need Help Choosing the Right Electric Boiler?

Our team can help you find the perfect system for your home.

Care for your boiler, comfort for your home Boiler Care Plan