How can we help? 👉
Bought an Elektra or Guival boiler? Register it within 30 days of purchase to activate your extended warranty. It takes a few minutes.
It activates the extended cover.
Boilers bought from 1 January 2025 carry up to 10 years on Elektra and up to 5 years on Guival Small, once registered.
It gives you proof of cover.
Once we’ve processed your registration, you’ll get confirmation by email, so you’re not relying on a certificate in a drawer.
It covers you if installation runs late.
Boiler bought but not fitted yet? Register anyway and tell us the planned install date so the 30-day window doesn’t put your cover at risk.*
Your boiler's serial number, model and kW, all on the data plateYour purchase dateYour installer's details and installation date, if it's already installed
Your boiler's serial number, model and kW, you'll find these on the silver sticker located on your boiler.
Your purchase date and invoice number and a picture of the installation if it's already installed.
Your installer's details and contact.
The installation date, if it's already installed
Click on each question to read the answer.
You will find your boiler serial number, model and kW on the data plate located on your boiler and on the warranty certificate supplied with it.
Elektra Silvertouch and Skytouch series boilers come with up to 10 years and Guival Small boilers up to 5 years, when purchased from January 2025 and registered within 30 days.
If you do not register within 30 days of purchase you may lose access to the extended warranty coverage. Please register as soon as possible to ensure full protection.
Your installation must comply with the Warranty Terms & Conditions, including the required accessories. Please refer to the warranty certificate for the full list.
Yes. We supply all accessories required to install your boiler in line with the warranty Terms & Conditions. Contact our team for details.
Please contact us. You can register your purchase and let us know the planned installation date so we can ensure your warranty is correctly recorded.
Once we process your posted certificate you will receive a confirmation. You can also contact our support team to confirm your registration status.
Yes. Regular servicing keeps your boiler running safely and efficiently and is required to maintain your warranty coverage.
Your boiler should be serviced by a qualified engineer. You can book a service through our customer portal or by contacting our support team.
Please contact us to discuss developer registrations. We can advise on the best approach so the warranties remain valid for future owners.
A sacrificial anode protects the internal tank from corrosion. It is consumed over time and must be replaced every 3-5 years to keep your boiler protected and the warranty valid.
You will find your boiler’s warranty TCs in the Warranty certificate that comes with your boiler and here on our website. Please read the TCs carefully as they will tell you everything you need to know about the boiler’s warranties.
Full details of the extended warranty coverage, eligibility and conditions are provided in your warranty certificate.
Details of the callout fee warranty for boilers purchased until 31/12/2024 are provided here and in your warranty certificate.
The manufacturer’s warranty terms for ELEKTRA electric combi boilers are set out in full in your warranty certificate.
The manufacturer’s warranty terms for GUIVAL electric combi boilers are set out in full in your warranty certificate.
For Electric Combi Boilers Company’s full Terms and Conditions, please click HERE.
Terms and Conditions revised as of 27.12.2024 (GP/LF)
Our team can help you find the perfect system for your home.
